[MWC Shanghai] At the Operator Evolution Strategies Summit, Trevor Cheung, COO of the Open ROADS Community, and Vice President of Service Strategy & Architecture Department at Huawei, introduced and outlined tools and frameworks his Community is using to accelerate digital transformation for carriers and their ecosystem partners. These include the Digital Mastermind framework, the Open Digital Maturity Model (ODMM), Design Thinking principles and ROADS Principle Architecture Thinking. Saiful Hidajat, the Group Transformation Project Director of Telkom Indonesia, then shared how his organization is implementing these tools, detailing his team’s use of the ODMM to assess their current position in the digital transformation journey.
IDC, in its “Operations Transformation: A Carrier Imperative in the Digital Era” report, found that 39% of the world’s leading communication service providers surveyed have either developed or are implementing a transformation strategy, and only 8% do not yet have one. Today, business leaders face a stark choice: progress, by adopting a digital transformation strategy, or regress by standing still. This applies to all business leaders, not just those in digital industries.
Yet while the choice to embark on a digital transformation journey is straightforward, the journey itself is not. Decision-makers must ask several fundamental questions before taking their first steps. What are our core business objectives? How will digital transformation help us achieve them? Where do our organization’s digitalization efforts currently stand? How should we prioritize our investment and organizational change activities?
The Open ROADS Community, initiated by Huawei, brings together leading voices across industries to help answer these and other critical digital transformation questions. The community aims to serve as an incubator for identifying new digital business models and revenue opportunities, and then creating, sharing and implementing best practices for realizing them.
Trevor Cheung, COO of the Open ROADS Community
“The objective of Open ROADS Community is to facilitate best practices in digital transformation,” notes Cheung, who went on to describe the specific tools the Community uses in those efforts. “Digital Mastermind is a strategic framework that helps emerging digital service providers align their transformation efforts with their desired business outcomes via the Open Digital Maturity Model (ODMM), Design Thinking and ROADS Principle Architecture Thinking.”
A pioneer in digital transformation, Telkom Indonesia underscores the importance of assessing digital maturity in the transformation journey. Having a clear view of their digital maturity level not only helps the organization benchmark against competitors, but also helps to appropriately integrate and align transformation initiatives with KPIs throughout various departments. As such, Telkom Indonesia’s clear strategy is rooted in a belief that transformation will drive business outcomes and financial performance.
A digital maturity assessment, therefore, must lead to productive, ROI-positive implementation. Telkom Indonesia began using the ODMM as a holistic framework to evaluate their digital maturity and identify capability gaps in October 2016.
Saiful Hidajat, Group Transformation Project Director of Telkom Indonesia
From its ODMM implementation’s best practice learnings, Telkom Indonesia has distilled six key success factors for implementation, including, as Hidajat explains, “top-down commitment to transformation, a dedicated implementation team, participation from senior executives and champions in every customer-facing unit, suitable organization engagement methods, and time to collect objective KPIs.”