Unlocking new digital business opportunities by working together
Collaborate in our activities to develop analytic tools and new business models
Universal Customer View
To identify and create best practices in using available data to develop a comprehensive view of individual customers, in order to facilitate customer experience, data monetization and business intelligence use cases.
Ecosystem Service Management (ESM)
To build new mechanisms to enable service creation across industries, including a service portfolio, management capability which measure customer satisfaction, service quality, IT debt, ROI (cost and revenue), and risk.
Open Digital Maturity Model (ODMM)
A comprehensive tool allowing Telco (& other enterprises) to benchmark their digital transformation progress and provide a pathway to accelerate transformation towards becoming a Digital Service Provider (DSP).
Digital Culture, Talent and Skills
To help community members draw together leading thinking around organizational change in the new digital world of work. Group members examine the ways the culture and practices that promote flexible and agile work environments. The responsibilities, and talent development activities.
To define and develop industry practice through collaboration and enable true Omni channel implementation in the telecom industry.
AI and Machine Learning
Identifying Machine Learning (ML) and Natural Language Processing (NLP) applications which can reduce customer care costs, and/or improve customer experience.
To provide a comprehensive and flexible framework of a mature hybrid digital service provider, and provides a transformation journey.
Balanced Digital Scorecard
To develop a framework for supporting strategic business decisions through the use of both design thinking and architecture thinking, which connects the decision-making process to financial and operational data, and customer and employee experience insights.
To develop clear and consistent points of view on data security, privacy and other regulatory issues which impact digital transformation.
Continuous Transformation Roadmap
A detailed ‘roadmap’ which outlines the stages that businesses must attain on the way to becoming a fully Digital Service Provider.
The development of next generation customer experience platforms which combine the touch points of the physical and digital world, to enable multidimensional touch points and service platform that changes how customer experience(CX) systems consume and use digital information.
The creation of software-driven tools, algorithms and processes which partially or wholly drive essential operational processes in the organization, to achieve both efficiency and customer satisfaction objectives.
Be part of the transformation
To build the next generation digital highway, the Open ROADS Community is reliant on the contributions of all members. The Open ROADS Community aims to develop a holistic approach to digital transformation so that we can produce and develop an ecosystem framework.
Exclusive access to industry trends and case studies from leading analyst firms.
Hi there, reach out to us anytime and we’ll happily answer your questions.