Develop reference architecture and reference implementations to manage the operations of digital businesses.
1. Universal Customer View / Omni-channel Management
4. Digital Culture, Talent & Skills
6. Continuous Transformation Roadmap
Engage in various key topics for experience exchange.
1. Balanced Digital Scorecard
2. Digital Twins
3. AI and Machine Learning
4. Automated Operations
5. Policy Advocacy
6. Robotic Process Automation
Unlocking new digital business opportunities by working together
Collaborate in our activities to develop analytic tools and new business models
Universal Customer View/Omni-channel Management
Sponsor - Hong Kong Telecom, Ogilvy
To Identify and/or create best practices to use available data to develop a comprehensive view of each end-user in order to facilitate customer experience, data monetization and business intelligence use cases.
Ecosystem Service Management
Sponsor – British Telecom
To build new mechanisms to enable service creation across industries, including a service portfolio management capability which can measure customer satisfaction, service quality, IT debt, ROI (cost and revenue), and risk.
Open Digital Maturity Model
Sponsor – Telkom Indonesia
A comprehensive tool allowing Telco (& other enterprises) to benchmark their digital transformation progress and provide a pathway to accelerate transformation towards becoming a Digital Service Provider.
Digital Culture, Talent and Skills
Sponsor – Deutsche Telekom, Etisalat, Orange, Telkom Indonesia
To help community members draw together leading thinking around organizational change in the new digital world of work. Group members examine the ways the culture and practices that promote flexible and agile work environments. Develop and refine definitions of digital job tasks, responsibilities, and talent development activities.
Sponsor - Huawei, Ogilvy
A Holistic Framework for Navigating the Digital Transformation Journey. It brings together the mastery of best practises from different industries into one cohesive model.
Continuous Transformation Roadmap
Sponsor – Orange, Huawei
A detailed ‘roadmap’ which outlines the sprints that businesses must attain on the way to becoming a Digital Service Provider
Balanced Digital Scorecard
To develop a framework for supporting strategic business decisions through the use of both design thinking and architecture thinking, which connects the decision-making process to financial and operational data, and customer and employee experience insights.
The development of next generation customer experience platforms which combine the touch points of the physical and digital world, to enable multi-dimensional touch points and service platform that changes how customer experience systems consume and use digital information.
AI and Machine Learning
Identifying Machine Learning and Natural Language Processing applications which can reduce customer care costs, and/or improve customer experience.
The creation of software-driven tools, algorithms and processes which partially or wholly drive essential operational processes in the organization, to achieve both efficiency and customer satisfaction objectives.
To develop clear and consistent points of view on data security, privacy and other regulatory issues which impact digital transformation.
Robotic Process Automation
Be part of the transformation
To build the next generation digital highway, the community is reliant on the contributions of all members. We aim to develop a holistic framework of digital transformation. Join Us Now!
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Hi there, reach out to us anytime and we’ll happily answer your questions.