Open ROADS Community Meeting in London

Happened on 09 Nov 2016

Hanbury Manor, Marriott Hotel & Country Club

110 attended this

Dress Code: Business Casual with Jacket (Conference), Casual (Dinner)
17:00 – 21:30

Cocktail Reception & Dinner

Your opportunity to network and explore Digital Boot Camp and Industry Landscapes while catching up with working groups.
17:00 - 19:00

Fireside Chat - Setting the stage for industry and ecosystem development

Session 1(17:00 – 17:30, 18:00 - 18:30)
Christopher Thomas CEO, The Stonington Group and Former Chief Strategist at Intel (Ret.)
17:00 - 19:00

Fireside Chat - Interacting with the elements of ROADS in their daily lives

Session 2 (17:30 – 18:00, 18:30 – 19:00)
Dress Code: Business Casual with Jacket (Conference), Casual (Dinner)
08:30 – 09:00

Registration and morning coffee

09:00 – 09:05

Introduction by emcee of the day’s activities

09:05 – 09:15

Welcome speech by Chairman of Open ROADS Community

Dr. Howard Liang will share how Open ROADS is expected to mature over time, as well as progress on the five 'Open' fronts: open to millennials; open to all industries; open to ecosystem partners; open to industry associations; open collaborative, incubation labs. He will also introduce the Industry Development and Business Forum.
Dr. Howard Liang Senior Vice President, Huawei
09:15 – 09:45

Digital Innovation and Transformation

The presentation discusses how digitalization creates opportunities for new value creation and value capture, and how companies in traditional industries can take advantage of such opportunities to make effective product/service to platform transitions.
Feng Zhu Professor, Harvard Business School
09:45 – 10:10

ROADS Social Listening

ROADS experience social listening results will reveal key insights on what users and markets are saying regarding their digital experiences from the past six months.
Charlie Lowe Group Digital Director, Ogilvy & Mather
10:10 – 10:30

Mapping your Transformation Ambition

In this session we will introduce you to our newly developed Digital Maturity Model, explaining the dimensions selected, with drill down examples. To demonstrate its use, we will also provide you with an informal, interactive opportunity to assess your own business aspiration and maturity. An ongoing development, we will solicit your input for further improvements to the model during the meeting.
Jonathan Hopkinson Senior Director for Analytics, Huawei
10:30 – 10:55

Design Thinking for Digital Transformation and Digital Maturity Model

Telecommunications service providers today are facing severe competition from rivals, in particular the increasing threats from OTT players. To meet the challenges, telecommunications service providers have to be able to provide innovative services in a speedy and efficient manner. To achieve this, telecommunications service providers have to undergo business digital transformation. This involves transformation of network infrastructure, front-end and back-end supporting system, process & talent development. Digital Maturity Model and Design Thinking are two helpful tools for this complex digital transformation project. Design Thinking outlines the user-centered service model while Digital Maturity Model measures and benchmarks the digital transformation process.
Peter Lam Managing Director of Engineering, HKT
10:55 - 11:10

Tea break

11:10 – 12:00

Envisioning the Future of Service Integration (with panel discussion)

•Moderator: •Randy Heffner •Panellist: •Shekhar Kulkarni, Head of Digital Architecture, Telefonica Digital •Paul Blake, Principal Channels & Customer Management Enterprise Architect, Vodafone •Matthieu Arnould, VP Partnerships - Integration Services, Orange Business •Iain Harfield, Senior Solution Consultant, TIBCO •Dr. Aiken Leung, Senior Director of Technology, Solace •Christian Kelly, Strategy Managing Director, Accenture •Kelvin Yeung, Director of Digital & Service Integration, Huawei As telecom service providers leverage SDN, NFV, and commodity hardware to create new services, improve traditional services, and drive down cost, they open the door to something much bigger. When network architecture mirrors business solution architecture, it creates a whole new world of possibilities for deep bonding between enterprise business processes. Randy Heffner, Principal Analyst at Forrester Research, will present a vision to reframe service integration for this new world.
Randy Heffner Vice President and Principal Analyst, Forrester Research
12-00 – 13:00

Lunch Break

13:00 – 14:00

Group Photo and Digital Boot Camp

14:00 – 14:30

Reinventing Business with IoT – From Things to Outcome

Internet of Things (IoT) is one of the most fundamental aspects of the digital transformation. Technology supporting the Internet of Things (IoT) – acquiring, analyzing, and activating data – helps innovate and digitally transform many industries like manufacturing, transportation & logistics, utilities and etc. In this session, we will share how SAP is helping customers during their digital trans-formation, using IoT to redefine their business processes and in creating new business opportunities.
Dr. Wen-Syan Li SVP of Digital Assets and IoT, SAP
14:30 – 17:00

Three Parallel Working Group and Forum Discussions – Day 1 (Open to members)

(2.5-hour discussion each) With presentations within each Working Group and Forum.
14:30 – 17:00

Industry Development & Business Forum (By invite only)

As the telco industry emerges as a leading cloud service provider, we shall identify the needs of non-telco companies from digital telco transformation. We will consider the economic, political and governance implications of future telco industry scenarios, covering investment & funding models, together with associated risk. We will also address the operating model of a digital enterprise within single markets.
14:30 – 17:00

Universal Customer View

Universal Customer View targets to Identify and/or create best prac-tices to use available data to develop a comprehensive view of each end-user in order to facilitate customer experience, data monetization and business intelligence use cases
14:30 – 17:00

Ecosystem Services Management

Ecosystem Services Management aims to build new mechanisms to enable service creation across industries, including a service portfolio management capability which can measure customer satisfaction, service quality, IT debt, ROI (cost and revenue), and risk. Cooperate with other standards organisations to develop relevant quality metrics for these new types of services.
14:30 – 17:00

Master Digital Framework

The Master Digital Framework Working Group aims at providing a comprehensive and flexible framework that describes the target state of a mature hybrid digital service provider, and provides a curated journey from the present state to the target state.
17:00 – 19:00

Advisory Board Meeting (By invite only)

18:30 – 19:30


19:30 – 21:00

Dinner at Poles Hall

Dress Code: Business Casual with Jacket (Conference), Casual (Dinner)
08:00 – 08:15

Recap of Industry Development and Business Forum

Trevor Cheung COO, Open ROADS Community
08:15 – 08:40

Site Reliability Engineering

Site reliability engineering (SRE) is a discipline that incorporates aspects of software engineering and applies that to operations whose goals are to create ultra-scalable and highly reliable software systems. This talk is an introduction to scalable change management in the Google context.
Niall Richard Murphy Google
08:40 – 09:10

Global Mobile Trends

Get insight on the state of today’s mobile ecosystem and map out its future development, including mobile subscriber growth trends, mobile internet adoption, the Internet of Things, the platform economy, the increasing innovation of networks, and aerial solutions to how 5G is delivered. We will also explore the role of artificial intelligence and the Internet of Things ushering in of a new era of automation.
Hyunmi Yang Chief Strategy Officer, GSMA
09:10 – 09:40

Vodafone IT Strategy: Technology 2020

Learn about Vodafone’s upcoming 5 year strategy and the key deliverables in the IT domain. See how IT transformation is enabling the company strategy: best customer experience, short time to market, excellent service quality, and simplified IT operation and hear about Vodafone’s IT strategy and high level roadmap and transformation delivery plans.
Pablo Jejcic Head of Cloud & IT Infrastructure CoE, Vodafone Group
09:40 – 10:05

What Digital Native Wants: Digital Transformation Case Studies

Gérald Biart Director of Multi-platform Products & Business Development, Viacom International Media Networks
10:05 – 10:30


10:30 – 11:30

Executive Panel: Omni-channel Management

Moderator: •Dan Bieler, Principal Analyst Serving CIOS, Forrester Research Panellist: • Paul Blake, Principal Channels & Customer Management Enterprise Architect, Vodafone • Katharine Hulls, Chief Marketing Officer, Celebrus Technologies, a division of D4T4 Solutions Plc • Günther Schrammel, Chief Executive Officer, NTS retail • Jerry Smith, Chief Operating Officer, Ogilvy & Mather Asia Pacific • Trevor Cheung, Chief Operating Officer, Open ROADS Community • Peter Dorrington, European Head of Customer Insight, TeleTech Consulting • Erich Gerber, General Manager of APJ,TIBCO
10:30 - 11:30

Omni-channel Management – Alliance Launch Ceremony

11:30 – 12:00

B2B2C Offers Telcos New Opportunities – And Also A New Place In The Value Chain

Telcos are used to selling to both consumers and enterprise customers. Most customer experience initiatives focus on these two scenarios. However, many telcos are still finding their way into broader digital ecosystem offerings where telcos have to cooperate with enterprise customers to deliver services aimed at consumers. In this session, Forrester will share insights on how telcos try to participate in B2B2C ecosystems like ad-hoc car rental (Vodafone and DriveNow), healthcare (Telstra Health), and insurance offerings (Deutsche Telekom and SureNow), and which aspects are critical to boost the customer experience.
Dan Bieler Principal Analyst Serving CIOS, Forrester Research
12:00 – 13:00

Lunch break

13:00 - 14:30

Three Parallel Streams

13:00 - 14:30

Stream 1: Measuring transformation (Open to all)

Feedback from the mini-exhibition will be shared with all attendees in group work sessions on the Digital Maturity Model (DMM). Groups will discuss over-all DMM and 1-2 categories each (depending on number of groups). Feed-back from each group will be captured by a facilitator in template presentation and each group will present back.
13:00 - 14:30

Stream 2: Jointly addressing new digital opportunities (By invite only)

Cross-industry representatives will explore potential collaborative opportuni-ties. Discussions will center on identifying key opportunities in a given area, with outcomes of each meeting being presented in the afternoon.
13:00 - 14:30

Stream 3: Working groups may choose to continue work from Day 1 sessions or new working group triggered by advisory board – (Open to members)

14:30 – 15:15

Jointly Addressing New Digital Opportunities

Cross-industry groups will share the outcomes from their morning Stream 2 discussions, including the key opportunities identified and the potential roles for operators. Moderator: •Philp Laidler, STL Panellist: • Chris Williams, Director of Service Management, British Telecom • Sven Krey, Head of International M2M Service Development, Deutsche Telekom AG • Sarah Sanders, Director of Partnerships, Ecosystem Strategy & Partnerships, GSMA • Gerald Biart, Director of Multiplatform Products & Business Development, Viacom • Mark Skilton, Global Strategic Business Leader, Enzen • Jonathan Hopkinson, Senior Director for Analytics, Huawei
15:15 – 15:50

Wrap-up Presentation from Working Groups

A working group sponsor and technology diplomat will present outcomes from the past two days.
15:50 – 15:59

Closing speech

Trevor Cheung, COO and Secretary of the Advisory Board, Open ROADS Community

Past Events

Past Event

Happened on 13 Dec 2017

Open ROADS Community Hong Kong Meeting.

Past Event

Happened on 10 May 2017

Open ROADS Community Paris Meeting .

Past Event

Happened on 13 Jun 2016

Open ROADS Community Inaugural Meeting in Singapore.

Hi there, reach out to us anytime and we’ll happily answer your questions.