Ecosystem Service Management

To build new mechanisms to enable service creation across industries, including a service portfolio management capability which can measure customer satisfaction, service quality, IT debt, ROI (cost and revenue), and risk.

Ecosystem Service Management

Working Group Members

  • Chris Williams

  • Trevor Cheung

  • Kelvin Yeung

  • Jessie Chan

  • Paul Blake

  • Tanja Hencker


  • BT
  • Telefonica

  • Vacant

Ecosystem Services Management (ESM) working group has made good progress on defining service attributes e.g. identity, location and use-based charging. The working group members iscussed and agreed that members will develop a business model and reference architecture.


The working group members propose to use the smart city use case. In addition, will develop new tools, templates and metrics for ESM continuously. 


Participate in our activities and be part of the transformation ! 

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