Ecosystem Service Management

To build new mechanisms to enable service creation across industries, including a service portfolio management capability which can measure customer satisfaction, service quality, IT debt, ROI (cost and revenue), and risk.

Ecosystem Service Management

Working Group Members

  • Chris Williams

  • Trevor Cheung

  • Kelvin Yeung

  • Jessie Chan

  • Paul Blake

  • Tanja Hencker

Sponsor

  • BT
  • Telefonica
Pilot

  • Vacant

Ecosystem Services Management (ESM) working group has made good progress on defining service attributes e.g. identity, location and use-based charging. The working group members iscussed and agreed that members will develop a business model and reference architecture.

 

The working group members propose to use the smart city use case. In addition, will develop new tools, templates and metrics for ESM continuously. 

 

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