Video

Accelerating Customer-Obsessed Transformation

The bi-modal IT infrastructure is outdated. Telcos need to update Enterprise Architecture to be:
• CX driven
• Iterative and Incremental
• Cloud and API-based Service Native

The four customer-obsessed operating principles
• Insights-driven with new skills and systems of insight
• Fast by closing the speed gaps
• Connected with API and modern application-based ecosystems
• Customer-led through an integrated business/technology methodology

 

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Aired on 14 Jun 2016

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