Telecommunications service providers today are facing severe competition from rivals, in particular the increasing threats from OTT players. To meet the challenges, telecommunications service providers have to be able to provide innovative services in a speedy and efficient manner.
To achieve this, telecommunications service providers have to undergo business digital transformation. This involves transformation of network infrastructure, front-end and back-end supporting system, process & talent development.
Digital Maturity Model and Design Thinking are two helpful tools for this complex digital transformation project.
Design Thinking outlines the user-centered service model while Digital Maturity Model measures and benchmarks the digital transformation process.