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Digital Transformation in Action at Hong Kong Telecom

The Open ROADS Community believes that Digital transformation should be customer experience driven. Anthony Chan, VP of Strategic Planning & Design at HKT explains how HKT put this principle into practice with Design Thinking techniques: Exposed customer needs guided their process and technology changes, which in turn allowed HKT to deliver breakthrough experience to their large enterprise customers.


Aired on 07 Dec 2018

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Anthony Chan

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