Report

Omni-channel Experience: CMO Council Dialogues & Research

The CMO Council and its Customer Experience Board have collaborated with Huawei's OPEN Roads Community to build a mature ecosystem for Omni-channel Management and contribute to improving the maturity of Telco Omni-channel Management standards, architecture practice, and implementation reference. They embark on a new thought leadership initiative to bring together leading voices across the ICT to create an actionable framework for more effective and consistent engagement across all customer touch points and channels of digital interaction. Cross-industry peers cooperate in
 
In an effort to build a framework for a more effective and consistent experience across all customer touch points, the aim of this initiative is to advocate a common model, implementation roadmap, as well as best practices and processes for evolving to a higher level of customer experience, value creation, retention, and business performance.



Published on 28 Apr 2017

1.09MB PDF file

13 have downloaded this

More Downloadable Reports

Hi there, reach out to us anytime and we’ll happily answer your questions.


2017 © Open ROADS Community. All rights reserved.