Your Digital Experience Technology Strategy

Digital customer experiences are half of what it means to be a digital business. The other half is digital operational excellence.1 As firms like The Home Depot, Rewe Group, Schneider Electric, and Westpac have learned, the two go hand in hand to bring new digital capabilities to market. The investments you make in the systems of engagement, including the digital experience platforms, that customers touch will be massive — think $20 million to $200 million over five years.

Published on 10 Jun 2016

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